Open purchase up to thirty (30) days.
You have the right to withdraw unconditionally from the distance purchase of a product within an exclusive thirty (30) calendar days period. Within this framework, within thirty (30) business days from the date of receipt, you have the option to return the purchased products, only if they are in exactly the same condition as when received and accompanied by all necessary documents proving your transaction.
The costs for the return of products are not covered by our company and are entirely borne by the sender/customer. It is noted that the responsibility for the loss, damage, or destruction of the product rests with the customer until the product is received by our company. Before any return, it is advisable to contact the Customer Service department of the company via email at our email address info@vfigures.se or the contact form provided below.
To exercise the right of withdrawal, the thirty (30) calendar day period begins from the day the customer physically acquires possession of the goods.
The refund will be completed according to the payment method you selected when you completed your purchase. The refund is usually completed within five (5) days from the date of receipt by our company.
Frequently Asked Questions (FAQs)
What is the deadline for product returns?
The deadline for product returns is thirty (30) calendar days from the date of acquiring physical possession of the products.
For what reasons can ι return a product?
No explanation is required to return a product. In our company, we strongly believe in the quality and satisfaction of our customers.
This option is provided to give you the freedom and security in your purchases without worries.
However, we would appreciate it if you mention the reason for the return because our goal is to ensure your complete satisfaction with every purchase.
Who is responsible for the cost of shipping for returning the products?
The cost of shipping for returning the products is entirely borne by the customer. However, in certain cases, if the return of the products is due to defects caused by the manufacturer or if they have been sent incorrectly by our company, then this cost is ONLY borne by our company.
What is the procedure for returning a product?
The process for returning a product requires following certain steps to facilitate the process and ensure smooth handling of your request.
Before returning a product, it's important to contact our Customer Service department either via email at info@vfigures.se to inform them of your intention to return. Our representatives will guide you through the required steps and the return process.
When should I expect the refund?
After completing the return process and confirming the return of the product, the refund will be processed according to the payment method you had selected. The average time for the refund is between 1 to 5 business days depending on the payment method.