Shipping methods
Our company can handle international shipments.
For the safe transportation of goods, all products are packaged by trained staff who strictly follow specific guidelines. For daily shipments, we use FedEx, Hellenic Post (ELTA), and other courier services.
Special shipments and items requiring special handling are packaged by us with extra care.
We handle the shipment of your products from small packages, euro-pallets, special pallets, or containers through the companies we collaborate with, or we take on finding the best possible solution for each respective case.
If you have any further questions or need more information, please do not hesitate to contact us.
Thank you for choosing Vivit Figures!
Customs Regulations and Responsibilities
Europe:
The European Union is a customs union, meaning there are no customs charges, i.e., no duties and customs taxes. Goods produced in EU member states or in any other country with special agreements for the free movement of goods do not pass through customs. Therefore, there is no customs clearance cost for shipments within the EU.
United Kingdom post-Brexit:
After Brexit, some things have changed in shipments to the UK. Now, parcels and goods from and to countries outside Europe and within Europe must first pass through customs authorities, resulting in potential duties and taxes. Customers also need to be informed about customs procedures and their responsibilities regarding imports and exports. I recommend consulting the relevant customs department in your country for further guidance.
Other countries:
For the best information, please contact the customs authority of your country or the customs authority of the country to which you wish to send your order.
Responsibilities of the Company and Customers
Responsibilities of the Company (Importer):
As a company, we have certain responsibilities regarding customs regulations:
1. We must be informed with the information provided by the "customer" to the customs service.
2. We must correctly classify your products based on the Harmonized System (HS) code.
3. We must accurately declare the value of your goods.
4. Our company cannot be aware of the cost of your customs duties.
5. We cannot control any delays in your order that may occur from the customs authority of your country.
As a customer, you also have responsibilities (Owner of the Order):
1. You must educate yourself about the customs regulations of your country or the destination country you choose before making your purchase.
2. You must provide accurate information to our company for the proper execution of your order.
3. You must cooperate with the company or the customs service of your country for the smooth processing of customs procedures.
4. Customers are responsible for paying customs duties.
Frequently Asked Questions (FAQs)
How long does it take for the order to be delivered?
Delivery time depends on your location and the selected shipping method. Typically, orders are delivered within 2-5 business days.
What happens if my goods arrive damaged?
In case of damage to your order, we would like to assure you that the responsibility lies with the shipping company. There are two ways to initiate the compensation process.
The first and most direct way is to file a claim directly with the shipping company. This means that the compensation will be deposited directly into your account, eliminating any delays that may occur if you involve us as an intermediary.
If you find it more convenient for us to assist you with the compensation claim, we can do so on your behalf.
If you notice damage to your package, please take photos before opening it, so you have evidence.
Please remember to send the photos of the products and the condition of the packaging through the claim you will submit.
Thank you for your cooperation.
How can I change the delivery date?
To inform us about your desired delivery date for your order, please follow the steps below:
If you have completed your order, please fill out the contact form that you will find on our website. Don't forget to select your order ID from the menu.
If you have not completed your order yet, you can write the desired delivery date in the comments field that will appear at the end of the ordering process.
What happens in case of loss of my order?
We fully understand the concern and disappointment that the loss of your order can cause. This loss is a rare occurrence and may be due to errors in the transportation process by the shipping company, potential mistakes in the shipment details, or even cases of theft.
In any case, when facing such a situation, we recommend that you immediately contact the shipping company. If you experience delays or problems with their communication, do not hesitate to inform us so that we can investigate the situation and provide you with the necessary support and assistance. Customer satisfaction is our highest priority.