Frequently Asked Questions (FAQs) & Contact
How can I check the status of my order?
Make sure you are logged into your account on the store. Once logged in, you can navigate to the section related to orders or your order history, which you can find in the user icon. Click on the order you want to check. On the order details page, you will see information such as the products you ordered, the total price, etc.
There you will also find the current status of your order. The available statuses you may encounter are: "Pending," "Processing," "Shipped," "Delivered," etc.
(FAQs) Open purchase
What is the deadline for product returns?
The deadline for product returns is thirty (30) calendar days from the date of acquiring physical possession of the products.
For what reasons can ι return a product?
No explanation is required to return a product. In our company, we strongly believe in the quality and satisfaction of our customers.
This option is provided to give you the freedom and security in your purchases without worries.
However, we would appreciate it if you mention the reason for the return because our goal is to ensure your complete satisfaction with every purchase.
Who is responsible for the cost of shipping for returning the products?
The cost of shipping for returning the products is entirely borne by the customer. However, in certain cases, if the return of the products is due to defects caused by the manufacturer or if they have been sent incorrectly by our company, then this cost is ONLY borne by our company.
What is the procedure for returning a product?
The process for returning a product requires following certain steps to facilitate the process and ensure smooth handling of your request.
Before returning a product, it's important to contact our Customer Service department either via email at info@vfigures.se to inform them of your intention to return. Our representatives will guide you through the required steps and the return process.
When should I expect the refund?
After completing the return process and confirming the return of the product, the refund will be processed according to the payment method you had selected. The average time for the refund is between 1 to 5 business days depending on the payment method.
(FAQs) Price Guarantee
What are the conditions for me to be eligible for a refund?
A refund is eligible when you find exactly the same product in another company with the same currency and it is not a discount store or has a discount on that specific product.
All the conditions are available on the "Price Guarantee" page.
Are there limitations to the right of refund?
Yes, there are limitations. For example, cases where the product differs from ours in terms of its type or does not have the same high quality of construction.
More conditions can be found on the "Price Guarantee" page.
What should I do if I believe that the conditions for a refund are met?
You need to contact us and provide the necessary details and evidence for us to evaluate your request.
You can contact us through the contact form found on the "Customer Support and Contact" page.
(FAQs) Shipping
How long does it take for the order to be delivered?
Delivery time depends on your location and the selected shipping method. Typically, orders are delivered within 2-5 business days.
What happens if my goods arrive damaged?
In case of damage to your order, we would like to assure you that the responsibility lies with the shipping company. There are two ways to initiate the compensation process.
The first and most direct way is to file a claim directly with the shipping company. This means that the compensation will be deposited directly into your account, eliminating any delays that may occur if you involve us as an intermediary.
If you find it more convenient for us to assist you with the compensation claim, we can do so on your behalf.
If you notice damage to your package, please take photos before opening it, so you have evidence.
Please remember to send the photos of the products and the condition of the packaging through the claim you will submit.
Thank you for your cooperation.
How can I change the delivery date?
To inform us about your desired delivery date for your order, please follow the steps below:
If you have completed your order, please fill out the contact form that you will find on our website. Don't forget to select your order ID from the menu.
If you have not completed your order yet, you can write the desired delivery date in the comments field that will appear at the end of the ordering process.
What happens in case of loss of my order?
We fully understand the concern and disappointment that the loss of your order can cause. This loss is a rare occurrence and may be due to errors in the transportation process by the shipping company, potential mistakes in the shipment details, or even cases of theft.
In any case, when facing such a situation, we recommend that you immediately contact the shipping company. If you experience delays or problems with their communication, do not hesitate to inform us so that we can investigate the situation and provide you with the necessary support and assistance. Customer satisfaction is our highest priority.
(FAQs) Payments
What payment methods do you accept?
We accept payments via credit and debit cards (Visa, Mastercard, American Express), PayPal, bank transfer, and other electronic payment methods.
Are payments on your website secure?
Yes, payments on our website are secure. We utilize advanced encryption technologies and collaborate with reputable payment providers to ensure the protection of your data and transactions.
What are the charges for payments?
The charges for payments may vary depending on the payment method you use and your country.
For the usual payment methods, our company covers approximately 99% of the charges.
If there are any charges to the customer, they will be displayed on the page where you select the payment method.
There are no hidden fees or charges in small print on our website; all charges are clearly displayed at checkout.