Open purchase for up to two weeks.
You have the right to withdraw from the distance-purchase of a product for any reason within a period of fourteen (14) calendar days. In this case, within fourteen (14) working days from the date of receipt, you have the possibility to return the purchased products only if they are in exactly the same condition in which they were received and provided that they are accompanied by all the necessary documents proving your transaction.
The costs of returning products by mail, courier or transport company at Grifon are not covered by the company and are borne entirely by the sender/customer. Please note that the responsibility for loss, damage or destruction of the product lies with the customer until the company receives the product. Before each return, it is recommended you contact the company’s customer service department via our e-mail address, email@example.com.
The withdrawal period of fourteen (14) calendar days starts from the day on which the customer acquires the physical possession of the goods. In order to exercise the right of withdrawal/return, you must notify us of your intention to withdraw by the appropriate deadline.
The refund of the amount concerned will be completed within five (5) days of the date of receipt by our company.